Membership Issues
Before filling out the form below, please read thru our F.A.Q.'s - the answers you are looking for might be there.
How do I update my payment information.
Fortunately you don't need our help for that one. Log in to your Zen Planner account and update all you billing details on the website or thru the app on your phone
Can I put my membership on hold?
We offer holds for 2 weeks or more. We need a start and end date to the hold. Hold can only be for a maximum 3 months. If you need a hold on your membership please use form below.
I need to cancel my membership, how do I do that?
Please fill out the form below and we will be in contact.
1. If you decide to reactivate your membership in the future. (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
2. If you’re sure you’d like to cancel, just complete and submit the form below. This will serve as your 30 day written cancellation notice required via email by your membership agreement. Your membership will be cancelled at the end of the current billing cycle from the submission of the form below. Note that if you have a scheduled renewal payment within this 30-day period, the payment will be processed as scheduled. All payments are non-refundable. Cancellation of memberships prior to the expiration of any specified commitment period requires an early termination fee as outlined in your membership agreement.
